FAQ
Who can join The Car Care Club?
All existing customers who had purchased from us are automatically part of The Car Care Club! Membership is completely free for all new and existing customers.
How do I register if I’m a new customer?
You’re automatically registered when you make your first purchase, and you’ll be enrolled in The Car Care Club immediately. Please ensure that you've provided your phone number and email address to get registered upon purchase. No physical membership card is provided.
If I made a purchase before the start of the Car Care Club, can I still earn club points for previous purchases?
If you’ve made previous purchases using your phone number or email address, The Car Care Club points will be awarded based on your purchase history, starting from your first transaction with us.
How do I earn points?
For every $1 spent on purchases, you earn 1 club point. ($1 = 1 point, $10 = 10 points, $100 = 100 points).
How do I redeem points?
Once you accumulate 1000 points, you are entitled to a $10 store credit that can be redeemed on your purchase. Credits can only be redeemed in 1000-points $10 store credit blocks. You may choose to keep accumulating the points.
Can I redeem multiple club points all at once?
Yes, you can redeem all the club points you’ve earned in a single transaction. Club points to be redeemed in 1000-point blocks ($10 store credit per 1000-points).
Can I earn club points for purchases made online or in store?
Yes, club points are earned for both in-store and online purchases. Club points are combined and linked to your account.
Do I need to spend the full club points on one purchase?
No, they can be split across multiple purchases but in $10 store credit denominations.
How long does it take for club points to show up in my account?
Club points will be added to your account immediately after the purchase is completed.
Where can I redeem my store credits?
Store Credits can only be redeemed in any of The Car Care Company stores. Store credits cannot be redeemed online.
How do I use my The Car Care Club point?
Once you've accumulated $10 worth of store credit, simply let us know at checkout, and we'll apply the discount on your purchase in store.
Is there a limit to how many club points I can earn?
There’s no limit! The more you spend, the more you earn.
Do The Car Care Club points expire?
No, The Car Care Club points will never expire. Your club points will remain for future purchases.
Do I have to make a purchase to stay in the Car Care Club?
No, as long as you are an existing customer, you remain part of the Car Care Club.
Can I use my The Car Care Club point on a future purchase if I don’t need anything right now?
Absolutely! You can save your club points for future purchases.
Can I use or combine my The Car Care Club store credit with a offers / sale / promotions item?
The Car Care Club store credits cannot be combined with ongoing offers/sale/promotions.
Can I transfer my The Car Care Club points to someone else or share with family or friends?
The Car Care Club points are non-transferable and must be used by the account holder. Car Care Club points are tied to your individual account and cannot be shared or transferred to others.
How much The Car Care Club points I do own?
Check with our team in-store or visit our official website to get the latest update on your Car Care Club points.
What happens if I make a purchase less than $10 store credit after earning a club point?
If your purchase is less than the club point amount, the remaining balance will be forfeited. It is suggested that you fully utilise your credit.
What happens if I make a purchase and then decide to cancel it?
If you cancel a purchase, any club points earned from that purchase will be revoked, and your balance will be adjusted accordingly.
Will my club points be affected if I make a partial return?
If you return part of your purchase, your club points will be adjusted accordingly based on the refunded amount.
Can I earn club points for gift card purchases?
No, Gift Card and Cash Voucher purchases are not eligible for club points.
What if my email address changes?
If you change your email address, simply let us know and we will update your account details, so you don’t miss any club points.
Can I use my club point to pay for delivery on an online order?
Club points can only be applied to price of products and not eligible for delivery fees.
Can I earn club points on purchases made with my club points?
No, club points cannot be earned on purchases made using club points.
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